FAQ's
Why should I buy a Greenworks Power Tool?
Answer: Greenworks power tools are the most durable and best-designed outdoor machines on the market today. Greenworks offers a great variety of electric powered lawn mowers, snow throwers, trimmers and blowers which all are easy to use, are built with extremely sturdy motors and components, and are all backed by a full 4-year warranty honored through the manufacturer. More importantly, every Greenworks model has zero footprint on the environment.
What is the warranty on Greenworks Power Tools and what does it cover?
Answer: All Greenworks power tools come with a 4-year full warranty which protects against breakage on any part. Replacement parts are usually shipped out the same-day for fast assistance.
What materials are the Greenworks tools made of?
Greenworks power tools are made out of a combination of rubber, durable hard plastic and steel, depending on the machine.
How does my order ship to me?
Answer: Your order will ship either Fedex Ground, or UPS Ground within 1-2 days of placing the order. At this time, all tracking information will be forwarded directly to your email address on file with when you purchased the unit.
How easy are Greenworks Power Tools to use and which model do I need?
Answer: Greenworks tools are carefully built and designed with simplicity in mind. Each unit is easy to use, control and move around based on the very detailed innovation and design of each model. When choosing a mower, blower or trimmer, it is very important to consider the area you will work with, and you typically receive complete ease of unit operation.
Do you ship orders to Hawaii or Alaska?
Answer: We will ship to both Alaska and Hawaii, although additional shipping costs will apply. Please call us at 1-877-628-9571 to get a custom shipping quote.
Who is charging my credit card?
Answer: Greenworkspowertools.com is a subsidiary of Backyard Living Source. When you purchase products from Greenworkspowertools.com, Backyard Living Source will appear on your bank statement. If you have any concerns or questions please contact our customer service at: 877-628-9571 or email us through our customer service form.
I tried to place a credit card order but was declined because of “error 2”. What is this?
Answer: An "error 2" code means that your transaction was declined due to you bank’s preset transaction limit on your credit card. What typically happens when this error occurs is that the credit card issuer has a preset limit on your account for a single transaction (such as $1000 or $2000 per transaction). When a transaction larger than the preset limit is attempted the order is declined.
To resolve this you simply need to call your credit card issuer/bank and ask them to approve the transaction and/or raise your transaction limit. They usually have no problem doing this and it is a fairly quick and simple process. If you have any questions or concerns about this, please feel free to call us at our toll-free number 877-628-9571.
